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Privacy Policy - JackpotGuru Kenya
Our Commitment to Your Privacy
At JackpotGuru, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our prediction service. We comply with Kenya's Data Protection Act, 2019 and are committed to protecting your personal data.
🔒 Quick Summary
- We collect minimal data necessary for providing prediction services
- Your MPESA transaction data is processed securely
- We never sell your personal information to third parties
- You have rights to access, correct, or delete your data
- We implement industry-standard security measures
- Contact us for any privacy concerns: support@jackpotguru.co.ke
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect:
- Contact Information: Phone number (from MPESA transactions), email address (if provided)
- Payment Information: MPESA transaction codes, payment amounts, transaction timestamps
- Communication Data: Messages sent via WhatsApp, email, or contact forms
- Technical Data: IP address, browser type, device information, pages visited
1.2 Automatic Data Collection
We automatically collect certain information when you visit our website:
- Usage Data: Pages viewed, time spent on pages, click patterns
- Device Information: Device type, operating system, browser version
- Location Data: General location (country/city level) based on IP address
- Cookies Data: Session cookies for functionality (see Cookie Policy below)
2. How We Use Your Information
- Service Delivery: To process payments and deliver predictions via SMS
- Customer Support: To respond to your inquiries and provide assistance
- Service Improvement: To analyze usage patterns and improve our predictions
- Security: To detect and prevent fraud, unauthorized access, or illegal activities
- Communication: To send service-related notifications and updates
- Legal Compliance: To comply with Kenyan laws and regulations
3. MPESA Data Processing
Special Note on MPESA Transactions
When you pay KSh 49 via MPESA to Till Number 9734997, we receive:
- Your phone number (from MPESA system)
- Transaction amount (KSh 49)
- Transaction timestamp
- MPESA transaction code
This data is used solely for:
- Verifying your payment
- Sending predictions to the correct number
- Maintaining transaction records as required by Kenyan law
- Preventing fraudulent transactions
4. Data Sharing and Disclosure
4.1 We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing Circumstances
We may share your information in these limited circumstances:
- Service Providers: With trusted partners who assist in operating our website and services (e.g., SMS delivery services, payment processors), under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority in Kenya
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
- Protection of Rights: To protect the rights, property, or safety of JackpotGuru, our users, or the public
5. Data Security
Our Security Measures
We implement appropriate technical and organizational security measures to protect your data:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Storage: Data stored on secure servers with firewalls
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Staff trained on data protection principles
While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security but we commit to taking reasonable steps to protect your information.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Transaction Records: 7 years (as required by Kenyan tax laws)
- Customer Communication: 2 years from last contact
- Website Analytics: 26 months for service improvement
- MPESA Data: 7 years for financial record-keeping
After the retention period, we securely delete or anonymize your data.
7. Your Data Protection Rights
Under Kenya's Data Protection Act, 2019, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data under certain conditions
- Right to Restrict Processing: Request restriction of processing under certain conditions
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to our processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data
How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: privacy@jackpotguru.co.ke
WhatsApp: +254718981122 (for verification purposes)
We may need to verify your identity before processing your request. We aim to respond within 14 working days.
8. Cookies Policy
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use minimal cookies for essential functions.
8.2 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality (e.g., session management)
- Analytics Cookies: Help us understand how users interact with our website (anonymous data)
- Preference Cookies: Remember your settings and preferences
8.3 Managing Cookies
Most browsers allow you to control cookies through their settings. You can:
- Block or delete cookies
- Set preferences for certain websites
- View what cookies are stored
Note: Disabling essential cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., betting companies, MPESA information). This Privacy Policy applies only to JackpotGuru. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.
10. Children's Privacy
Age Restriction
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when revisions were made. We will notify users of significant changes via:
- Website notification
- Email (if provided)
- SMS notification to active users
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
Data Protection Officer
For privacy-related inquiries, data subject requests, or concerns:
Email: privacy@jackpotguru.co.ke
WhatsApp: +254718981122 (mention "Privacy Inquiry")
Postal Address:
Data Protection Officer
JackpotGuru Kenya
Westlands Business Centre
Nairobi, Kenya
PO Box 12345-00100
Office of the Data Protection Commissioner Kenya:
You also have the right to lodge a complaint with the Data Commissioner in Kenya if you believe our processing of your personal data violates the Data Protection Act, 2019.
Transparency and Trust
We believe in being transparent about how we handle your data. This Privacy Policy is designed to be clear and understandable. If you have any questions or need clarification on any point, please don't hesitate to contact us.
By using JackpotGuru services, you acknowledge that you have read and understood this Privacy Policy.
Response time: Within 24 hours for privacy inquiries