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Contact Guru - JackpotGuru Support & Help Center
Quick Support - Multiple Contact Options
Need help with predictions? Questions about payments? Technical issues? Our support team is available daily from 7 AM to 10 PM with an average response time of under 5 minutes on WhatsApp. Whether you need help with MPESA payments, prediction delivery, or general inquiries, we're here to help.
Welcome to the contact guru page - your direct line to Kenya's leading jackpot prediction experts. For only KSh 49, you get access to professional prediction support with lightning-fast response times. This page provides all the contact methods, support information, and resources you need to get the most from our mathematical prediction service.
📞 Multiple Ways to Contact Us
📱 WhatsApp Support FASTEST RESPONSE
Primary Contact: +254718981122
Response Time: Under 5 minutes (7 AM - 10 PM)
Best For: Payment issues, prediction delivery, urgent questions
Languages: English & Swahili
📧 Email Support
Email Address: support@jackpotguru.co.ke
Response Time: Under 2 hours
Best For: Detailed inquiries, feedback, documentation
Attachments: Screenshots, payment proofs welcome
💰 Payment Support
MPESA Till: 9734997
Amount: KSh 49 per prediction
Delivery: SMS within 60 seconds
Verification: WhatsApp for payment confirmation
Lipa Na MPESA → Buy Goods
Advertisement - Experience our fast support service
"I had an issue with my MPESA payment not going through at 9 PM. Messaged their WhatsApp, got a response in 3 minutes. They guided me through the process, payment worked, got my predictions immediately. Best customer service I've experienced with any betting service in Kenya."
- Brian, Uber Driver, Nairobi (Appreciates quick support during busy hours)
📝 Contact Form - Send Us a Message
Prefer to contact us via form? Fill out the details below and we'll respond promptly.
Note: For fastest response, use WhatsApp: +254718981122 (under 5 minutes response time). Form responses within 2 hours.
⏰ Our Support Hours & Response Times
| Contact Method | Availability | Average Response | Best For |
|---|---|---|---|
| 7 AM - 10 PM Daily | Under 5 minutes | Urgent issues, payments | |
| 24/7 (monitored daily) | Under 2 hours | Detailed inquiries, docs | |
| Contact Form | 24/7 | Under 2 hours | Non-urgent matters |
| Payment Support | 7 AM - 10 PM Daily | Under 3 minutes | MPESA payment issues |
Emergency Support: For payment issues preventing prediction delivery, WhatsApp is monitored most closely with dedicated payment support staff.
🔧 Common Issues & Quick Solutions
MPESA Payment Failed
Solution: WhatsApp us with screenshot. We'll verify and guide you through alternative payment or fix.
No SMS Received
Solution: Check spam folder first, then WhatsApp us your MPESA confirmation code for resend.
Wrong Predictions Sent
Solution: Rare but possible. WhatsApp immediately for correction and apology bonus predictions.
Technical Issues
Solution: Clear browser cache, try different browser, or use WhatsApp web if app issues.
💡 Tips for Faster Support
- Use WhatsApp for Urgent Matters: Our WhatsApp is monitored constantly for fastest response
- Include MPESA Code: When reporting payment issues, include your MPESA transaction code
- Screenshots Help: Send screenshots of error messages or payment confirmations
- Be Specific: Clearly state your issue: "Payment failed" vs "MPESA showed 'transaction failed' after entering PIN"
- Check Spam Folder: Always check SMS spam folder before reporting non-delivery
- Operating Hours: For fastest response, contact during 7 AM - 10 PM daily
- One Issue at a Time: Separate complex issues into multiple messages for clearer tracking
When to Contact Our Support Team
1. Payment & Transaction Issues
• MPESA payment failing or stuck
• Payment deducted but no predictions received
• Wrong amount charged (should always be KSh 49)
• Need payment confirmation or receipt
2. Prediction Delivery Problems
• No SMS received after payment
• Predictions delayed beyond 5 minutes
• Incomplete predictions received
• Wrong sport or jackpot predictions sent
3. Technical & Account Issues
• Website loading problems
• Can't access certain pages
• Mobile compatibility issues
• Browser-specific problems
4. General Inquiries
• Questions about our methodology
• Request for prediction samples
• Partnership or advertising inquiries
• Feedback or suggestions
Advertisement - Our expert team is ready to assist you
Need Predictions? Pay KSh 49 via MPESA!
Get expert mathematical predictions with instant support!
Enter Amount: 49
Your PIN → Send
⚡ Instant Delivery: Predictions arrive within 60 seconds
📱 Quick Support: WhatsApp us if any issues: +254718981122
Average response time: Under 5 minutes (7 AM - 10 PM)
🤝 We're Here to Help You Succeed
Our support team isn't just customer service - we're prediction experts who understand the mathematical models, MPESA systems, and Kenyan betting landscape. When you contact us, you're speaking with professionals who can actually solve your prediction problems, not just read from a script.
Kenyan-Based Support: Our team is located in Nairobi, understands local issues, and speaks your language (literally and figuratively). We're not an overseas call center - we're your neighbors.